Nothing as complicated as business accounts for me, but the failure rate on deliveries has increased for me over the last ~12 months. To where if I need a thing with some urgency, I am back to finding and buying it locally because Amazon next day shipping or whatever x timeframe shipping is not reliable.

Quick shipping with reliable ETA was my main reason for paying for Prime, so I'll let it lapse at the end of the current subscription. I certainly wasn't paying for access to Prime video.

its 'growth at all costs'. profit first and only, quarter over quarter. 'breaking even' is failure in the batshit insane world of big business and the stock market. even if everyone gets paid for a job well done and the client is perfectly happy, someone needs to get extra paid . cut corners. cut services. at some point youre too big for it to matter. what are people going to do? go somewhere else? hahahahwalmarthahaha

I ordered four 2 TB SSDs from them and got two 2 TB and two 1 TB, but all four had an Amazon barcode saying they were 2 TB. I didn't immediately install, was waiting for other parts, then once I realized they defrauded me, Amazon said it was more than 30 days and they couldn't be returned. Trying to get an agent that could help was damn near impossible, and then I had to pay a restocking fee for a mistake that wasn't mine. I am still shocked they didn't detect their mistake mislabeling a bunch of SSDs. I'm not going to shop with a company that connects me to a robot, especially the least sophisticated AI robot on the planet. I thought Amazon was a technology leader?

Consumer rights in the EU are pretty strong. They include two-week free returns, no questions asked, on things purchased online/remote.

These rights do not extend to businesses, though. Sounds like Amazon is not interested in being helpful unless legislation is twisting their arm.

I don't have a business account with them but have had a Prime subscription since Prime became a thing and have to say that something has changed in regards to the support as of late and not for the better.

Last week, we had 6 orders scheduled to arrive to our house and we got notifications for all that they had been delivered to the office and handed to reception, which we don't have, just a porch and a door. My wife contacted support to tell them and they said they would refund all of the orders without even looking to see where they got delivered to. The support person gave a few different totals, none of which were correct and we ended up having to go through our orders to add up the refund total since he couldn't do it correctly. After all of that a refund was issued..... and then the packages were delivered about 30 minutes later.

We have been trying for days now to let them know that the packages were delivered so we could be billed correctly but so far, every person we've talked to has said they're allowed to refund but not allowed to charge us and that it had to be passed to someone above them.

I don't have a lot of faith that they'll figure it out and worry that some day, they'll just cancel our account because they detected some type of fraud.

Amazon lost its way when in started acting as a storefront for others, rather than a bookstore. In other words, a good twenty years ago.

Tech gear in particular is one of the things that's extremely risky to order from there (along with food, meds, and anything for babies/small children), as there are a lot of fraudulent or damaged goods mixed into their supply. Go to a specialist supplier instead. Newegg isn't great, but at least they don't appear to mix inventory from different sellers the way Amazon does.

In a way, I'm glad people are slowing starting to come around and pay attention to this. For years, any time I would publicly complain about Amazon customer service online, it was very common for people to be completely dismissive or even blame me. I'd hear statements like "sure Amazon sucks, but they have great customer service" and I'd think to myself, just wait until it's your time to find out that the customer service isn't what you think it is.

Long story short, the item came with a broken part. Should have been quick and easy to rectify (send a replacement part, send a replacement unit, or refund the purchase). The seller was completely unhelpful. Amazon customer service would not intervene and insisted that I continue fruitlessly corresponding with the vendor, even though they had an "A-to-Z" money back guarantee if something goes wrong. It literally took months of back and forth between me, the vendor, and Amazon customer service before things were finally refunded in full.

So, basically I gave them another chance and they showed that things hadn't improved a bit.

Easy solution; don't use Amazon.

Many corporations simply see customer support as a department that generates 0 revenue and costs them money.

They try to bring those costs down by off-shoring support, using AI, simply not having support, etc. These companies trade the good will of customers, the livelihoods of their employees, and the larger economy all for their short term greed. Line must go up this quarter.

This is long and I got bored but skimming it, it sounds like he was being stubborn about returning the items because he felt aggrieved. I can't really feel much sympathy for his situation.

Amazon has definitely declined but this isn't the shinning example I was hoping it to be.

I’ve also been saying this for a long time, only to be dismissed by most who are apathetic to what’s going on. So now, if I do have to deal with them, I only ever make purchases on my credit card, and if there is a problem, they get 1 chance to fix it before I dispute. In the last year, I’ve had to dispute 3 separate times. On the latest one, the item was never delivered. I asked for a refund or replacement, customer service was useless, so I sent in documents to my bank and disputed. What does Amazon do? They sent their “counter of my claim” to the bank from the shipping SHOWING THE ITEM TO BE UNDELIVERABLE as reason why the charge should not be reversed. My bank sided with me luckily. But they are truly awful now, and have been for a while.

“Has become”?

oh, sweet, summer child…

I've had Amazon delay refunding items I have returned for months for no reason. I have had to show them the tracking number shows delivered before customer service will issue the refund.

I don't use it anymore because of the terrible service and the sneaking of prime at every opportunity. It's like going to a store where the staff refuses to talk to you and you always have to check if they took some money out of you wallet before you leave.