this post was submitted on 16 Jan 2025
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Mildly Infuriating

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I went to dunkin' the other day and asked for an iced latte with less ice because it's winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you're not actually getting a medium latte, you're getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you're not getting the full amount of coffee that you paid for...

I have never heard of this in any other country. What the hell?

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[–] Tedesche@lemmy.world 19 points 3 days ago* (last edited 3 days ago) (3 children)

This “triggered” you?

I have to say, as a therapist who treats people with actual trauma, I find it mildly infuriating that people today use the word “triggered” to refer to something that mildly infuriates them. The concept of a mental health trigger refers specifically to something that reactivates a traumatic memory and induces serious distress in the person triggered. Using the term to refer to something that just annoys you trivializes and dilutes it as a term.

I get that language is a living thing and people who use the term this way don’t mean to be trivializing the issues of people who have real trauma, but it still irks me whenever I see people use that word this way.

You do you, OP, don’t take this as serious criticism. I just felt the need to get that off my chest.

[–] Abnorc@lemm.ee 1 points 1 day ago

I feel like this word is just used to mean that something caused a certain emotion. Maybe it was co-opted from the world of mental health. Either way, saying it triggered me is less descriptive than saying that it annoyed or infuriated me, but it's popular now.

[–] Laser@feddit.org 5 points 3 days ago

The iced latte incident. Just like back in 'Nam

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[–] Lucidlethargy@sh.itjust.works 6 points 2 days ago* (last edited 2 days ago)

What do you mean "in the USA"? You went to a Dunkin Donuts... Lol. That's not a Cafe, that's a place to buy mass produced, shitty donuts.

This was entirely your fault is your were after a great cup of coffee.

[–] shitescalates@midwest.social 11 points 3 days ago (4 children)

Technically you got the coffee you paid for. You got the same amount of coffee as you would have if you got normal ice. It's priced based on the amount of coffee provided not the size of the cup. The cup being not full is more psychological than anything. If we want to get real technical, the price of a coffee is mostly labor and overhead not the ingredients. Thats why a large doesn't cost that much more than a medium.

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[–] Fleur_@lemm.ee 16 points 3 days ago (3 children)

No I understand this. When someone is pricing a product, they price it off of how much it costs to make a specific amount. In this case it would be the amount of coffee in the glass given the glass has ice. Additionally when buying coffee or alcohol you are paying for the coffee or alcohol by the shot (30ish ml) and that is then diluted. For your case it would be diluted in milk. So by ordering without ice you are either going to get a diluted product, more than what you paid for or a less full glass.

I mean come on they literally gave you exactly what you asked for. What do you expect of a drink that you specifically asked for an ingredient to be removed from. Obviously you are gonna get less. They teach this shit in grade school. Would you prefer them to have just topped your cup with water, if so fucking ask ughh.

Sincerely a bartender sick of everyone's shit.

[–] intensely_human@lemm.ee 2 points 3 days ago (2 children)

sick of everyone’s shit

This is exactly the problem with most retail employees: they treat everyone like the small fraction of scammers that exist.

If it were my coffee shop, I’d just spend the few cents to fill that cup and I wouldn’t treat it as a problem until a significant portion of people were obviously gaming the system.

Penny pinching just gives off the impression that one doesn’t care about one’s customers.

In my opinion, commerce is a platform upon which community takes place. The people are the point.

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[–] socsa@piefed.social 6 points 3 days ago

Bro in literally every other country they press the button on the espresso machine to decide how much coffee you get

[–] ExtremeDullard@lemmy.sdf.org 118 points 5 days ago (12 children)

If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…

Actually you got exactly what you asked for: you asked for a product with less of something...

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[–] jpreston2005@lemmy.world 19 points 4 days ago (2 children)

If you went to any other coffee store that isn't a mcdonalds-ified chain, they would have given you what you wanted.

This is like you complaining about not getting a medium rare burger from mcdonalds.

[–] socsa@piefed.social 2 points 3 days ago

In a real coffee shop you'd get a fixed amount of espresso and milk. A proper latte doesn't just add milk to fill the cup, and "no ice" isn't some hack to get an extra shot.

[–] DuckWrangler9000@lemmy.world 2 points 3 days ago

This is like you complaining about not getting a medium rare burger from mcdonalds.

lmfao careful commenting this, some "influencer" is gonna try that now and post it YouTube

[–] lurklurk@lemmy.world 5 points 3 days ago (1 children)

On the plus side, if this is the worst part of your day, you had a pretty good day

[–] DuckWrangler9000@lemmy.world 2 points 3 days ago (1 children)
[–] lurklurk@lemmy.world 2 points 3 days ago

Sorry to hear, I hope your day improves or that tomorrow is a better one

[–] wjrii@lemmy.world 65 points 5 days ago (2 children)

If they have a machine, you're getting exactly the full amount of coffee you paid for; you're just not getting more by removing a filler that they normally include, and that some people like. Now, I'm not saying there's anything morally wrong with gaming the menu at a giant chain if it can be done without fucking over the staff, or that it wouldn't be shitty if Dunkin' has done some sneaky shrinkflation, but there is a certain mechanical clarity here that I can't get too riled up about.

[–] Mesophar@lemm.ee 18 points 4 days ago (4 children)

Yeah... you're be getting exactly the same amount of coffee you had been paying for before. Getting upset at how little that coffee amounts to normally is one thing, but getting upset with the notion that you are now getting -less- coffee is just silly.

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[–] SpaceNoodle@lemmy.world 59 points 5 days ago (3 children)
[–] socsa@piefed.social 2 points 3 days ago (1 children)

And experience the exact same thing. A real iced latte will still be a standard amount of espresso and milk.

[–] SpaceNoodle@lemmy.world 2 points 3 days ago

Except with better service, better atmosphere, and no premixed crap being spat out of a big machine, all while you support a local business instead of a multinational anti-labor behemoth.

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[–] krnl386@lemmy.ca 3 points 3 days ago

I went to dunkin’

What did you expect? If you want a coffee, and not dirty asswater, go to an actual coffee shop.

Go to a real coffeeshop. Even we know Dunkin isn't real coffee.

[–] Droggelbecher@lemmy.world 47 points 5 days ago (5 children)

I've never heard of a country where places give you extra drink for free just because you asked for less ice, to be honest. I know some bartenders who joke about the people who think asking for less ice will get them more.

[–] wjrii@lemmy.world 15 points 5 days ago (1 children)

So with a soda fountain or similar soft-drink dispenser at most fast-food or fast-casual restaurants int he US, asking for light ice or no ice will still get you a full cup. That said, the general understanding here has always been (don't know if it's strictly true across time and space) that the cups cost more than the drink, and even if the particular place is not offering free refills or you're ordering to-go, that's a pretty normal expectation so being stingy with the Coke would reflect poorly on the restaurant beyond the value of saving a little bit of syrup and CO2.

Dunkin' is definitely a massive fast-food chain, but a latte beverage, even iced, is kinda pushing the boundary of even what most Americans would expect with generous pours. OP might have reasonably hoped to get a full cup, but IMHO they shouldn't be disgruntled that they didn't get it.

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[–] Bakkoda@sh.itjust.works 4 points 3 days ago (4 children)

Sometimes i order a cortado/flat white (it's on the menu, i swear) and get a 16 oz paper cup filled to the top. What am I drinking?

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[–] GBU_28@lemm.ee 33 points 5 days ago (5 children)

You asked for a hamburger with no toppings and are surprised that you just got meat and buns.

They didn't give you less meat they just gave you less toppings. You're noticing the sandwich is pretty empty, because you ordered it that way

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[–] Kolanaki@yiffit.net 27 points 5 days ago (1 children)

If your barista just presses a button and hands you a cup, you're at the wrong place for coffee.

[–] socsa@piefed.social 1 points 3 days ago

Automated espresso machines are becoming the norm all over the world tbh.

[–] spongebue@lemmy.world 26 points 5 days ago (6 children)

Did you expect them to offset the less ice with more coffee?

In my experience, many iced coffee drinks are made a bit warm and more concentrated. The ice melts a bit, diluting the drink and giving more liquid overall.

Do they do that to an extreme? Probably. But there's also more to it than "I got a drink with less ice and it wasn't very full"

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[–] Diddlydee@feddit.uk 24 points 5 days ago

It triggers you to receive exactly what they offer?

[–] protist@mander.xyz 22 points 5 days ago (2 children)

I went to dunkin'

Ordering coffee in the USA triggers me

As if Dunkin' Donuts is representative of the thousands of independent coffee shops around the US...

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[–] yggstyle@lemmy.world 11 points 4 days ago* (last edited 4 days ago)

I'll just get my popcorn for this. Must be some really expensive ice.

[–] superkret@feddit.org 21 points 5 days ago

You are actually getting exactly the same amount of coffee you paid for, without the ice.
Which is half a cup full.

By the way, this isn't a "coffee in the USA" thing. It's a Starbucks thing.
In most diners, coffee shops and restaurants in the US, you get as much coffee as you want, with free unlimited refills.

[–] jet@hackertalks.com 13 points 4 days ago (1 children)

I think this is about presentation,

If you had ordered a hot latte, they would have put it in a cup so it looked full.

If you order just a ice latte, then put it in a cup so it would look full.

You ordered something they hadn't designed for, and it's really up to the barista at the moment to decide how to handle it. At larger organizations they probably just have a policy, it's smaller organizations the barista might top you up.

If you're not getting a good experience, switch locations.

[–] intensely_human@lemm.ee 2 points 3 days ago

Dunkin is a franchise, so the local owner should have the ultimate authority on this policy.

[–] dan@upvote.au 19 points 5 days ago (2 children)

So these comments aren't going the way you thought they'd go...

I have never heard of this in any other country

Which countries give you more coffee than you paid for just because you asked for less ice?

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[–] robocall@lemmy.world 19 points 5 days ago (1 children)

Have you tried ordering a medium iced latte with light ice in other countries?

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[–] notgold@aussie.zone 1 points 3 days ago

Any coffee with milk is a milkshake and is for children. Drink your coffee black like your God intended.

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