this post was submitted on 03 Mar 2024
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Friends don't let their friends buy HP.

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[–] glovecraft@infosec.pub 84 points 8 months ago (5 children)

The subscription, like HP’s recent ad campaign promoting its printers as “made to be less hated,” trades on the idea that printers are frustrating commodities. The company’s configurator page mentions bonuses like “continuous printer coverage” and “next-business-day printer replacement,”

Our printers are unreliable pieces of absolute shit guys. But if you do the subscription we'll replace your shitty broken rental printer next day. Never worry that you can't print when you need to print. Mindblowing.

Just make reliable printers that work, dumbasses.

[–] corsicanguppy@lemmy.ca 20 points 8 months ago (1 children)

Just make reliable printers that work, dumbasses.

Again, you mean. My LJ4 was sold at 20 years old, more due to toner scarcity than any real problem.

[–] SacralPlexus@lemmy.world 5 points 8 months ago

Nailed it. I currently have an HP Laserjet 2100 for home printing and it is around 20 years old and going strong. Now you’ve made me think I should maybe order some toner ahead…

[–] Rodeo@lemmy.ca 9 points 8 months ago (1 children)

“made to be less hated,”

They still want to be hated, just less.

Who's the halfwit that came up with that line lmao

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[–] BearOfaTime@lemm.ee 3 points 8 months ago

Just 6 months ago replaced my 1996 IBM Laser printer.

And it probably still works, keeps saying "paper jam" though I've cleaned it out. Probably a bad sensor/switch. I'll fix it some time.

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[–] tutus@links.hackliberty.org 52 points 8 months ago (6 children)

HP is so desperate for money that this is what they need to do to survive.

What does HP (hardware) actually do these days? Where do they compete (and I mean compete, not have products in)?

They ruined Compaq.

They killed their golden goose printing business with bullshit like this.

They killed their server hardware business with bullshit like locking software, drivers and firmware behind support contracts.

As somebody who always bought HP and advocated for their hardware (many years ago), I would never buy anything they make today.

[–] RedEyeFlightControl@lemmy.world 28 points 8 months ago (2 children)

The day HP locked all firmware and driver downloads behind active contracts was the day I stopped buying it.

I can go on Dell's website and download drivers for a server I bought in 2004. For free. By just putting the service tag in.

Don't even get me started on HP's partsurfer or warranty websites. It's a mire of hundreds of subdomains, none of which are actually managed properly.

It's no wonder they're swirling the drain. They are blatantly anti-consumer and anti-corporation.

[–] Boingboing@lemmy.world 10 points 8 months ago (2 children)

Wait. What? Is this real? Firmware and drivers behind a pay wall? Are they insane?

[–] lando55@lemmy.world 13 points 8 months ago

Zero day patch? Fuck you, pay me. Firmware update for your SAN controller? Fuck you, pay me. Doesn't matter, it's all profit.

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[–] Patch@feddit.uk 3 points 8 months ago (1 children)

I used to be a bit iffy on Dell years past when their reputation was largely as commodity shovelware and overpriced premium kit. But honestly, they've evolved over the years into by far my favourite of the big mass manufacturers. Not only is their hardware generally solid for the price point (with a few exceptions), but their customer service is absolutely second to none. I've never had such smooth and helpful customer support from any other hardware manufacturer, big or small.

That alone puts them leagues ahead of HP and Lenovo for me.

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[–] sebinspace@lemmy.world 3 points 8 months ago* (last edited 8 months ago)

Thought they could be Apple without atleast the reasonable build quality

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[–] Cosmicomical@lemmy.world 34 points 8 months ago (2 children)

I think it's time for an open source 2d printer project, we have open source 3d printers and the technology is much more complex than 2d. Time to put HP to sleep

[–] Player2@lemm.ee 10 points 8 months ago (3 children)

I would argue that 2D printing is a lot more complicated than 3D, and it's not even close

[–] null 3 points 8 months ago (3 children)

That's surprising and interesting -- how come?

[–] refreeze@lemmy.world 4 points 8 months ago (1 children)

I think it is a combination of the required precision, liquid ink vs solid filament and the difficulty of handing paper vs simply moving a print bed on a 3d printer.

[–] Zacryon@feddit.de 4 points 8 months ago (2 children)

I'd argue that this is not an issue from a technical perspective, which would halt open hardware endeavours.

The precision is mainly a problem regarding the used motors / actuation system, which in turn is "just" a money issue, but the hardware is there. Paper handling is pretty easy.

I don't know how complicated it would be to create ink or laser cartridges, but given that there are a lot of 3rd party vendors who offer refill services, I suppose it is manageable.

My guess for the reason why there is no open hardware 2D printer yet is, because nobody has seriously started such a project yet.

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[–] SVcross@lemmy.world 4 points 8 months ago (3 children)

Patents are prohibiting anyone from developing something like that.

[–] threelonmusketeers@sh.itjust.works 7 points 8 months ago (2 children)

When do the patents expire? Seems like 2D printers are relatively old technology by this point.

fax machines are the predecessor to 2d printers i guess

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[–] Zacryon@feddit.de 3 points 8 months ago
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[–] hamid@lemmy.world 21 points 8 months ago* (last edited 8 months ago)

I have a brother laser printer that I love. I just fill up a tub with generic toner and it keeps printing for almost a decade now. I'm old and like to print things. I think it's much easier to read on paper and I'm happier to print out a 150 page book than read it on a Kindle lol. I've also broken multiple ereaders commuting on trains but still have all the papers I saved in binders I printed and really enjoyed reading and will last nearly forever.

[–] Fedizen@lemmy.world 18 points 8 months ago

the amount of engineering and programming hours spent to make their products worse is just a symptom of how stupid, wasteful decisions are made when there is not enough competition in these industries.

[–] FlyingSquid@lemmy.world 15 points 8 months ago (1 children)

There are relatively recent refurbished Brother laser printers on NewEgg for under $200.

You can get a used older model on eBay for under $200.

And the chances that used older model will work just fine for you for years to come is high.

My Brother is between 15 and 20 years old, only on its second toner cartridge, and still working like a charm.

There are a lot of options to do color printing for cheap if you only need it very occasionally like most people. The local public library may even offer free color printing.

[–] VindictiveJudge@lemmy.world 6 points 8 months ago (1 children)

Man, I thought for a moment you were saying you had a teenage sibling that had was on his second cartridge.

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[–] callmepk@lemmy.world 14 points 8 months ago* (last edited 8 months ago) (6 children)

When HP requires HP Smart account to print, the brand was already dead to me

Also any recommendation for printers?

EDIT: damn, I think I am going to get a Brother Laser Printer in the future

[–] shadowspirit@lemmy.world 9 points 8 months ago (1 children)

Never had a problem with Brother printers

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[–] Patch@feddit.uk 7 points 8 months ago

Everyone loves Brother for good reason.

I've had a decent experience with my Xerox too.

[–] androogee@midwest.social 6 points 8 months ago* (last edited 8 months ago) (2 children)

If you don't need color printing, I've had a fantastic experience with my Brother monochrome laser printer, fwiw. So much cheaper than ink.

[–] Swegoreg@reddthat.com 5 points 8 months ago

I have a colour laser printer from Brother and have also had a great experience with it, been going strong for 5 years now

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[–] danielfgom@lemmy.world 10 points 8 months ago (1 children)

HP is in the extortion business now....

[–] UnderpantsWeevil@lemmy.world 4 points 8 months ago

Which printer you get depends on the plan you choose. They start at $6.99 per month for 20 pages’ worth of prints and whatever the current HP Envy model is, and go all the way up to a $35.99-a-month affair that gets you an OfficeJet Pro and 700 pages. If you go over your page allotment, HP will add more for a dollar per block of 10–15 pages.

This is 100% a trap for elderly people who reflexively print everything they see on the computer.

[–] polygon6121@lemmy.world 10 points 8 months ago (7 children)

I can see it being an option for some people. If you print low volume but regularly every month. And you need a printer that always just works. The problem is the monthly limits! The base package is 20 pages per month, just printing out a pdf manual or something would eat that up in a minute. I would want unused prints to be added to next month.

Otherwise it is very similar to how it works for businesses having larger office printers.

[–] JohnDClay@sh.itjust.works 34 points 8 months ago (3 children)

And it's still more expensive than a brother printer after a year and a half, and one of those will last decades.

[–] just_another_person@lemmy.world 21 points 8 months ago (2 children)
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[–] wreckedcarzz@lemmy.world 10 points 8 months ago (2 children)

I'm 2.5y into testing that claim, with a MFC-J6930DW. So far, no issues at all.

[–] ikidd@lemmy.world 5 points 8 months ago

I've deployed half a dozen in the last dozen years. All still going.

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[–] MeatsOfRage@lemmy.world 26 points 8 months ago (1 children)

Yea I definitely fall into the 20 pages or less a month category. Hell I probably fall into the 20 pages or less a year category. But I'd never add a subscription for something I can just buy out.

[–] cmnybo@discuss.tchncs.de 17 points 8 months ago

It's not just a subscription, it's a two year contract with a large early cancellation fee.

[–] NateNate60@lemmy.world 13 points 8 months ago (3 children)

I know it's not necessarily an option for everyone, but the printer at the library always works and costs way less or is free.

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[–] tabular@lemmy.world 11 points 8 months ago

Those who see this as an option are not well. They are neglected by the tech literates who could help them do better and the people who understand the value of ownership that could help them be better.

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[–] Flax_vert@feddit.uk 9 points 8 months ago

The subscription, like HP’s recent ad campaign promoting its printers as “made to be less hated,”

Literally "cause a problem, sell them the solution" 🤣

[–] xploit@lemmy.world 8 points 8 months ago (3 children)

FWIW we have dumb business owners to thank for that.

They've been doing this with the Indigo's for 8+ years that I'm aware of, so probably much longer. And ofc businesses fell for it because just like most cloud shit, nobody can be bothered to calculate actual costs, just fudge stuff and get your bonus/pay rise for pretending to have done something beneficial.

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[–] umbraroze@lemmy.world 8 points 8 months ago

I bought a Canon laser printer 10 years ago. The only thing I've needed since then was a single new set of toner. (And a bunch of paper, obviously.)

Even back then it was pretty obvious that ink jets are waste of money and everyone that I knew who had ink jets were just constantly complaining about them.

[–] wagoner@infosec.pub 7 points 8 months ago (2 children)

I guess hp won't care but, while I have bought hp computers for years, this last time I went looking at other brands because of this printer nonsense.

[–] jodanlime@midwest.social 6 points 8 months ago

As you should. The obviously don't have any loyalty to their customers, don't give them any back.

[–] dumpsterlid@lemmy.world 4 points 8 months ago

I am sorry some sort of dark curse forced you to only buy hp computers for years, that sounds rough

[–] autotldr@lemmings.world 5 points 8 months ago

This is the best summary I could come up with:


The company debuted a subscription service today — just like CEO Enrique Lores said it would last month — called the HP All-In Plan.

So if you decide HP All-In isn’t for you after all, you’ll have to return the printer and go back to rubbing elbows with everyone else at FedEx whenever the need to print arises.

That way, if a firmware upgrade blue-screens your printer, at least you have some recourse that doesn’t involve driving to a store to buy a whole new one.

And receiving ink before you run out is great if you are, like me, the kind of person who ignores the “low ink” warning all the way until I’m fully out and am actually printing something critical, rather than coloring pages for your kid, for once.

But those are mostly functions of the fact that I don’t really print that often and rarely encounter the annoyances of printer ownership.

One is HP’s plan, which appeals to the frustration of user-hostile experiences like scanners that don’t work because you bought third-party ink and printers that become unusable without some serious effort because you moved overseas.


The original article contains 451 words, the summary contains 190 words. Saved 58%. I'm a bot and I'm open source!

[–] mrfriki@lemmy.world 4 points 8 months ago

Has always been meme

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