This should every Friday afternoon
this post was submitted on 27 Jan 2024
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I work in hospice making home visits, and yesterday was a bad day. Sucks when you're out making visits and missing notifications about change in patient conditions and death notifications. Before Teams they used a paging system that was glitchy, but everyone understood it was shit so there was an additional level of contact to ensure workers got relevant info when needed. Yesterday half the day went by before people realized the system was fucked.
Did we learn something about depending on bad infrastructure for essential comms?
Maybe backup systems for critical communications?
Nope, just going to keep rolling with perhaps the worst business chat client.
I'm going to guess they weren't the one that made the decision to only use Teams.
Certainly doesn't help that Microsoft continues to try and make Teams the only real thing that integrates properly with anything else in 365.
Embrace, Extend, Ex…
I feel like there is an opportunity for a local network solution to this that would be very resilient. It kind of surprises me that for medical communication you would ever want to rely primarily on an application that has to go out to the internet and back. Then again I guess companies that wish to make money probably can’t just, you know, sell a complete stand-alone product that just works. But if I were to build one for my networking class; what quality of life, or feature requirements would be preferred in a health care setting?
The hospital provides phones and has us use Teams for remote meetings and other communication. Official patient information is always recorded through Epic/Haiku. Since the majority of the staff is in the field, they'll use Teams to communicate throughout the day for staffing updates and to notify us of deaths - particularly helpful if you're me driving to the patients house and planning on giving them a massage lol.
they'll use Teams to communicate throughout the day for staffing updates and to notify us of deaths
My mind touched the void for a second reading this sentence.
Having to use shitty teams throughout the day for primary communication is already miserable enough, but the idea of people using it to report deaths in the same way I might report a dead port on a switch (knowing that somebody at some point absolutely 👍'd it) is some macabre shit.
I mean, it's hospice lol. I work with some of the most compassionate, respectful, and caring people I could ever hope to work with. We also tend to have a macabre sense of humor. 🥴
I don't doubt it. It's just a surreal thing to think about.
It's one of those industry things that are incomprehensible to outsiders. I work at a hospital, and my office is directly on the route between the ER and the morgue. I know how bad a day it's been by how many morgue carts roll by during a shift. Just one of those things.
Because it works so well normally....
We use slack. We are not savages.
I have or have had jobs that use Slack, Teams, WebEx, Discord, RingCentral, and GChat...of all of them, Slack is superior in my opinion.
To me:
RingCental: Just...no.
WebEx: Garbage on all fronts.
Teams: Meetings sometimes bug out audio-wise for random participants and have to be restarted. I've periodically been disconnected or left a meeting and yet still get audio from it. Keyboard shortcuts are crappy. There is no Mark all as read. I can't change orgs without using a mouse.
GChat: Down there with WebEx except even shittier keyboard support and no Mark all as read. Just had a UI update and they made it worse. I hate this platform for professional use with every fiber of my being, more than Teams, about the same as WebEx. I'd rather use Lync or Skype, that's how bad it is.
Discord: Don't know why in hell any professional organization uses this, but they do. It sucks for similar reasons mentioned above in some cases. Multi-org support sucks. Alt + F4 in windows terminates it instead of doing the same thing clicking the X does and minimizing it to the tray. Notifications have issues all the time.
Slack: Multi-org support, great. Keyboard shortcuts tick ~95%, I rarely ever have to use a mouse. Huddles were pretty rough at first but at least lately I don't seem to be having any issues. Notifications periodically (maybe 2-3 incidents a year?) have issues, but are typically pretty solid.
It kinda happened for us, sometime messages wouldn’t send for an hour, and then a chat would just re-order all the messages so that nothing made sense any more.
Same, I first noticed it when I saw a notification for a message from our Dept head and was like, “Oh shit, what do they need?” Then I looked in Teams and it was crickets and I’m wondering if I just imagined that. We had a super disjointed conversation thread and eventually I just turned off Teams because it was getting super aggravating and we had to switch to email.
Sent a relatively new and somewhat nervous co-worker a "grandpasimpsonleave.gif" responding to the 8 billionth mutual emergency of the day followed immediately by "I kid, I kid, we'll fix it! 😉 [Relevant follow up question]?"
Guess which of those two messages was the last one unaffected by the outage? Yep. I got to watch her devolve into a panic as her messages reached me and my responses didn't get sent to her, and THEN delivered in the worst order/selection possible. Felt like the more critical the message, the less likely to send.
And! She's on the other side of the continent and all her location's phones are through teams also! And it was time sensitive.
Rough Friday.
It never went fully down for us. Just stopped responding immediately. Yeah, not ideal on a Friday when everyone is trying to get their week finished.
I used this app a few times in college... It SUCKS. It's so slow, choppy... I really don't understand how Microsoft is really bad at making web app... Probably with the exception of Vscode...
Really annoying considering skype works well (or at least used to, haven't used in a while) and MS bought skype...
Yeah, Skype has sucked for quite a while now too.
As someone who loathes Teams...you should try the new version. It was, supposedly, rebuilt from the ground up. It has a lot more pop-out features, supports multi-org, and I can even be using pop out windows from one org while actively in another.
That said...Teams is still pretty shitty to me. Even if it's leagues better than it was. The shitty keyboard shortcuts alone kill me.
Okay here’s my fucking beef though- there are FOUR DIFFERENT VERSIONS of teams that can be installed, team classic personal and work, and the new teams, personal and work. If you install 2 of the four, the OS is incapable of differentiating between them. Opening meeting links on your calendar in teams for work will sometimes open it in teams personal(why does this even fucking exist??)
So at best you have to join as a guest, at worst you can’t join at all.
And they PREINSTALL the dogshit personal version on windows 11, which doesn’t even allow you to sign into a work account- it says account does not exist.
Anyway Fuck teams
it's just a trillion dollar company, I think you have to take that into account. They obviously don't have enough resources to release excellent products.
(/s)
No argument there!
Some dev at Microsoft took a bullet for the rest of us
"thousands" oh no
Workchat works, Teams does not.
Huh what do you know, it did go quiet for me... like it does every week, from friday noon to monday morning