Asklemmy

44122 readers

539 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS

161

What's something that seems obvious within your profession, but the general public seems to misunderstand? (lemmy.world)

submitted 5 months ago by WhatsHerBucket@lemmy.world to c/asklemmy@lemmy.ml

235 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] stoy@lemmy.zip 6 points 5 months ago (1 children)

"That's fine, when you have the time, run the tool I sent you, it takes 30 seconds and should solve your issue!"

[–] BCsven@lemmy.ca 4 points 5 months ago (1 children)

I wish that worked. Rather than spend an hour diagnosing which file is causing the error, they would rather struggle with it crashing for a week.

[–] stoy@lemmy.zip 7 points 5 months ago (1 children)

Yep, but that is their problem, I have it logged that I gave them the tool with instructions on how to use it, with them dismissing it, even when I followed up on it.

I won't work myself up over a user who is not interested in solving their issue.

Now obviously in real life I would remote in and run the tool for them, but there have been time when they have been unwilling to do that due to some pointless reason, that's fine, I have logs showing that I tried.

[–] BCsven@lemmy.ca 1 points 5 months ago

Yeah, sometimes we can't remote in due to IT policy or ITAR data. And I was just being dramatic with the comment, it just boggles my mind that they will just keep calling back without even trying to help themselves. Even scheduling a call..."I don't have time for a call I just want it fixed" LOL