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What's something that seems obvious within your profession, but the general public seems to misunderstand? (lemmy.world)

submitted 4 months ago by WhatsHerBucket@lemmy.world to c/asklemmy@lemmy.ml

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[–] stoy@lemmy.zip 6 points 4 months ago (1 children)

"That's fine, when you have the time, run the tool I sent you, it takes 30 seconds and should solve your issue!"

[–] BCsven@lemmy.ca 4 points 4 months ago (1 children)

I wish that worked. Rather than spend an hour diagnosing which file is causing the error, they would rather struggle with it crashing for a week.

[–] stoy@lemmy.zip 7 points 4 months ago (1 children)

Yep, but that is their problem, I have it logged that I gave them the tool with instructions on how to use it, with them dismissing it, even when I followed up on it.

I won't work myself up over a user who is not interested in solving their issue.

Now obviously in real life I would remote in and run the tool for them, but there have been time when they have been unwilling to do that due to some pointless reason, that's fine, I have logs showing that I tried.

[–] BCsven@lemmy.ca 1 points 3 months ago

Yeah, sometimes we can't remote in due to IT policy or ITAR data. And I was just being dramatic with the comment, it just boggles my mind that they will just keep calling back without even trying to help themselves. Even scheduling a call..."I don't have time for a call I just want it fixed" LOL