this post was submitted on 17 Mar 2024
230 points (97.9% liked)
Technology
59436 readers
3939 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
This is all great advice, but I do want to add that it's mainly for beginners in one-on-one contexts, and not always appropriate when dealing with technical users in a group setting. For example:
It's frustrating in online communities when someone asks a technical question and is met with an interrogation instead of an answer, on the assumption that they don't know what they want to do. Not just for the person asking the question, but also for future people arriving at the thread with the same question. In some cases it really derails the conversation.
Hierarchical threads like on Lemmy or Reddit tend to be better for this than flat threads or chat channels, since it's easier to isolate and ignore red herrings. One reason I hate Discord and Slack for tech support.
You'll find that technical questions from experienced people tend to include "To do X, I'm doing...". Basically for two reasons: They're already accustomed to zooming out and looking for other approaches before even asking a question, aren't lost in the weeds, therefore asking the question top-down is natural, secondly, because they can predict the inevitable "you don't actually want to do this" answers if the approach is even a little bit off the beaten path.
Consider the flipside: Helpful people wasting their and your time teaching you how to build a flux compensator when all you wanted to do was make some coffee. Just buy a machine off the shelf. Interrogating, alas, is warranted in the majority of cases that's why it became a thing in the first place because most people aren't trying to engineer a novel flux-compensated coffee machine.
Excellent point. I often find myself torn between providing all relevant context to get ahead of this, and keeping my posts short enough that people will actually read them.