this post was submitted on 11 Oct 2024
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[–] kamen@lemmy.world 104 points 5 days ago (21 children)

It baffles me that "delivering" packages like this is a standard practice over there. I'm in the EU, and if I'm not home by the time the delivery is attempted, the company would call and ask when is a good time to try again, or would leave the thing to be collected at an office.

[–] KrapKake@lemmy.world 58 points 5 days ago* (last edited 5 days ago)

It used to be that they would not leave packages unattended at a residence, they would leave a note on the door about an attempted delivery. I suppose with the rise of online shopping things had to change. I don't see American delivery companies bothering with trying to contact you/retrying deliveries, they just want to get out as many packages as possible... and there is a LOT they have to deliver in a day.

You do have a lot of choices in how you want your items delivered depending on the delivery company. Most of the have apps/websites where you can choose to have them hold the package, or deliver it to a specific location on property. By default packages will be left at the door.

Personally I have never had a problem with porch pirates, and if a package is expensive or important I will have the delivery company hold it and pick it up there.

[–] shalafi@lemmy.world 16 points 4 days ago (2 children)

The seller can mandate a signature. I've had to sign for valuables like laptops, phones and ammo. (That last one was to prove I'm American.)

[–] kamen@lemmy.world 12 points 4 days ago (1 children)

So it's possibly cheaper for the seller not to require a signature (since it's an extra service), but it's no biggie if the package gets stolen? Seems logical...

[–] sugar_in_your_tea@sh.itjust.works 14 points 4 days ago (1 children)

Well yeah, if it only gets stolen 1% of the time, and the cost of that service is more than the replacement cost when things get stolen, it makes sense to not require a signature. It's just like retail, they just factor in a certain amount of loss into the price of the items they sell.

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[–] echodot@feddit.uk 6 points 4 days ago (1 children)

The other thing that's quite common is to require proof of delivery. Always fun because now the delivery driver has to take an awkward photo of me holding the box.

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[–] HK65@sopuli.xyz 6 points 4 days ago (2 children)

Don't worry, it's shit in places in the EU as well. One delivery guy just left my whole apartment complex's packages, for thousands of households, in front of one apartment.

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[–] espentan@lemmy.world 16 points 5 days ago (2 children)

Yeah, same up here in Norway. If I'm not home they will offer to leave the package at a collection point, or drop it off at my place of work. As far as I know, they're not allowed to just leave it at my door step and hope for the best.

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[–] cestvrai@lemm.ee 11 points 5 days ago

When I had my phone delivered it was from a special courier, not the normal post. I had to show ID in order to accept the delivery.

(EU)

[–] DarkThoughts@fedia.io 6 points 5 days ago (3 children)

In Germany you have to give permission in the tracking menu to have them drop the package off somewhere else. I live in an apartment building so I usually tell them to drop it in the hallway of the building, since there's usually someone at home to at least open the door downstairs if I'm not at home. I've seen packages outside the front door only once here and it is not a place I'd ever choose.

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[–] JordanZ@lemmy.world 58 points 4 days ago (4 children)

FedEx pointed out that shippers of high-value goods "can request Hold at Location or Direct Signature Required services, or redirect a package to FedEx Office”

Can’t tell you how many times FedEx has just completely ignored the direct signature required part. If it’s not something like alcohol where the government will crack down on them then they don’t care.

You can look up the signature for the package on their app. I can’t sign my name in Times New Roman…so clearly I didn’t sign for that. If I do sign for it then it’s an image of my actual signature.

They also have a bad habit of delivering stuff to my neighbor without ever setting foot on my property because apparently they can’t read house numbers…FedEx is terrible in my area.

[–] schizo@forum.uncomfortable.business 23 points 4 days ago (1 children)

FedEx is terrible in my area

FedEx is terrible in everyone's area.

The big thing is unlike UPS, they use a lot of contractors for delivery, and well, you get what you pay for.

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[–] retrieval4558@mander.xyz 13 points 4 days ago (1 children)

FedEx has straight up forged my signature before

[–] Breezy@lemmy.world 1 points 2 days ago

Had a delivery dude in the process of doing so when i opened the door, yada yada yada dude seemed like a meth head and i could barely understand him. Said whatever signed then took my package while he ran back to the van like i was gonna call the cops on him.

[–] BigBenis@lemmy.world 10 points 4 days ago

FedEx is amazingly bad

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[–] dependencyinjection@discuss.tchncs.de 43 points 4 days ago (6 children)

In the UK you’re not getting a phone delivered to your house and left without providing a pin to the delivery driver.

I’m all for leaving low value items outside but phones and stuff, come on people.

[–] rippersnapper@lemm.ee 12 points 4 days ago

In France you can have it delivered to a post office. To pick it up you’ll need to show a state id card as proof.

[–] menemen@lemmy.world 9 points 4 days ago

In Germany you have to show your ID card to get it, at least in theory.

[–] sugar_in_your_tea@sh.itjust.works 6 points 4 days ago (4 children)

At least in my area, theft really isn't a thing. I don't know anyone on my street who has had a package stolen, and I've ordered TVs, phones, consoles, etc, all of which could be pawned pretty easily.

So the security around these things really should take area into account. A densely populated area like NYC or SF would probably need more strict protections than a place like mine.

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[–] TransplantedSconie@lemm.ee 61 points 5 days ago (3 children)

We UPS drivers at least get signatures for the damn things. Who would have thought the delivery drivers getting paid shitty wages would be working with thieves to augment their wages lmao

[–] ramble81@lemm.ee 26 points 5 days ago (2 children)

Really? Where at? Every phone delivery I’ve gotten via UPS does a ding, dong, dash (and sometimes not even ringing the bell). No I don’t have a release signed.

I have to either redirect it to UPS store (hard to do since it’s overnighted and I don’t want to pay an additional fee), or make sure I’m monitoring my camera for motion alerts all day.

[–] dan1101@lemm.ee 12 points 5 days ago

FedEx too, even for packages marked signature required I've waited at home for them and the driver leaves the package and rushes off before I can even get to the door.

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[–] echodot@feddit.uk 27 points 4 days ago (16 children)

Why do package delivery companies in the United States seem to just leave the package on the doorstep when the person isn't home. That seems like such an obviously stupid thing to do.

Pretty much everywhere else the package delivery companies would either take the product back with them and deliver it on another day or contact the person via the contact details they have and request a safe place to leave it. Most delivery companies will let you specify this when you make the order.

Or if it's not bin day they can just put it in the recycling bin.

[–] EncryptKeeper@lemmy.world 22 points 4 days ago* (last edited 4 days ago) (1 children)

Because if the delivery requires you to sign for it, the delivery driver will just walk up to your house and slap a “we missed you” sticker on your door and get right back in his truck without even attempting to deliver it. If they even bother getting out of the truck at all that is.

We don’t have enough PTO time to take entire days off from work just so we can be home for a delivery that doesn’t show up over and over.

[–] sugar_in_your_tea@sh.itjust.works 5 points 4 days ago (1 children)

I had that happen once, and it was a new laptop and I guess they were running late that day.

[–] gamermanh@lemmy.dbzer0.com 7 points 4 days ago

Meanwhile I've had FedEx give me the "sorry we missed you" email as their truck is still speeding away from my house

[–] GreenKnight23@lemmy.world 11 points 4 days ago (1 children)

I'll tell you why. Time.

I used to live two hours away from a UPS delivery hub. it could take weeks for me to get a delivery from UPS after I was supposed to get it.

they used to not deliver packages unless you were there. I missed the first delivery, the next two times they never showed up and said they did.

over two months later I finally had to drive two hours to the distribution hub and claim my package.

I had no option of who to ship my package with. that was entirely left up to the seller.

I now live 15 minutes away from the same distribution hub and it STILL takes a month extra to get my packages.

this is why I tell every delivery service to just leave it at the door.

our options suck, sellers refuse to use USPS because we have a corrupt bitch running it that's running it into the ground, and I just don't have the time to wait 3-4 times the shipping length for products I bought.

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[–] GhiLA@sh.itjust.works 7 points 4 days ago

Why do package delivery companies in the United States seem to just leave the package on the doorstep when the person isn't home. That seems like such an obviously stupid thing to do.

Because no one forces them to.

[–] jagged_circle@feddit.nl 7 points 4 days ago

In Germany they give it to your neighbor. Kinda drives me crazy, especially for security hardware

[–] PriorityMotif@lemmy.world 4 points 4 days ago

Many areas in the u.s. are spread out pretty far. If the office isn't open when I get off of work then I can't pick it up. There's a lot of post offices, even small towns have one, so that's not such a big deal. Amazon, FedEx, and UPS offices are few and far between. I couldn't even tell you where I found pick up one of their packages in my area.

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[–] f4f4f4f4f4f4f4f4@sopuli.xyz 5 points 3 days ago

I wonder if this is similar to when weev & Goatse Security "hacked" AT&T by discovering that their website for managing iPad accounts was so poorly designed that you could just change the account number in the website's URL to access other people's accounts.

[–] Zozano@lemy.lol 7 points 4 days ago

PSA. Send stuff to your local post office and then go pick it up.

[–] psvrh@lemmy.ca 16 points 5 days ago (13 children)

Aren't these things trackable? Don't phones have an IMEI and can't they be remote-bricked if stolen?

I mean, police don't care, but Apple could render these useless if they wanted to.

[–] 3dogsinatrenchcoat 10 points 5 days ago

Not completely bricked, but they can be blacklisted from all carriers

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[–] kolorafa@lemmy.world 15 points 5 days ago (1 children)

Thinking when the "leaving packages before door" will stop (by shops refusing to send it that way due to cost related to stealing)

[–] BottleOfAlkahest@lemmy.world 15 points 5 days ago (8 children)

It's a bit of a rock and a hard place for then. If you won't leave my package and I have to be there or go somewhere else to pick it up? I'm not ordering your shit.

[–] Virkkunen@fedia.io 17 points 5 days ago (1 children)

That's pretty much how the rest of the world works, either delivery to pickup points or delivery to person only

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[–] cron@feddit.org 10 points 5 days ago (1 children)

I think it is necessary to make a difference between delivering cheap stuff and a new iPhone or laptop.

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[–] Sensitivezombie@lemmy.zip 13 points 5 days ago (3 children)

Generally, phone delivery requires the residents signature at the time of delivery. At least that has been the case with T-Mobile and Verizon in my experience. Does AT&T not require signature?

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[–] Knives@lemmy.world 9 points 4 days ago

This just happened to a friend of mine on Wednesday. Had a new phone from AT&T delivered, and was almost immediately taken from their porch. Their doorbell camera caught both the delivery and the theft.

[–] RizzRustbolt@lemmy.world 7 points 4 days ago

And then there's Kansas City...

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