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An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 4 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

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[–] kent_eh@lemmy.ca 14 points 3 months ago (1 children)

My former employer had a bunch of windows servers providing remote desktops for us to access some proprietary (and often legacy) mission critical software.

Part of the security policy was that any machines in the possession of end users were assumed to be untrustworthy, so they kept the applications locked down on the servers.

[–] TonyOstrich@lemmy.world 4 points 3 months ago (1 children)

I kinda wish my employer would do something like this for our current applications. Right before I started working there they switched from giving engineers desktops to laptops (work station laptops but still). There are some advantages to having a laptop like being able to work from home or use it in a meeting, but I would much prefer the extra power from a desktop. In mind the best of both worlds would be to have a relatively cheap laptop that basically acts as a thin client so that I can RDP into a dedicated server or workstation for my engineering applications. But what do I know ¯_(ツ)_/¯

[–] kent_eh@lemmy.ca 1 points 3 months ago

It was a pain in the ass more often than not. If the application server was having trouble the entire department was at a standstill.

And getting config files, licence files, log files and the like in and out of the system was a long convoluted process.

We often joked that we were so secure that our hands were tied.