Technology

59381 readers

4152 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

632

An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 4 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

136 comments fedilink hide all child comments

IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

you are viewing a single comment's thread
view the rest of the comments

[–] Entropywins@lemmy.world 13 points 3 months ago (2 children)

Companies use crowdstrike so they don't need internal cybersecurity. Not having automatic updates for new cyber threats sorta defeats the purpose of outsourcing cybersecurity.

[–] hangonasecond@lemmy.world 6 points 3 months ago (1 children)

Automatic updates should still have risk mitigation in place, and the outage didn't only affect small businesses with no cyber security capability. Outsourcing does not mean closing your eyes and letting the third party do whatever they want.

[–] kent_eh@lemmy.ca 7 points 3 months ago

Outsourcing does not mean closing your eyes and letting the third party do whatever they want.

It shouldn't, but when the decisions are made by bean counters and not people with security knowledge things like this can easily (and frequently) happen.

[–] ripcord@lemmy.world 5 points 3 months ago

Not bothering doing basic, minimal testing - and other mitigation processes - before rolling out updates is absolutely terrible policy.