this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] Katana314@lemmy.world 1 points 3 months ago

I don't think customer support can be resolved by free market forces. If someone has purchased the product, has a problem, and is trying to contact support to resolve the problem, they're a bit too far gone on the model of free consumer choice, and that instance won't affect the free market.

I feel like we need legislation that, when a customer has a problem, they must be able to contact the company for a refund or resolution, AND, communication with an "AI" does not count as that communication.