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For all the flak it always gets, can I just say I'm relieved nobody said JIRA yet? I think JIRA is great for what to does, but companies are just bad at setting it up right. Either they go overboard with restrictive processes, or they are unorganized mess, there is no in between. But that's not the software's fault. (Braces for downvotes)
Yeah the shitty bespoke markup language and half assed integration of a WYSIWYG editor that fucks up tickets with formatting that is more complex than a few headers and a few lists makes it the worst in my opinion :(
Jira itself is fine. The problem is the "user generated content"
We used Jira at work and when the ticket was set up properly (stories, subtasks, etc..) it worked well.
I think JIRA is okay. I've used MUCH worst bug reporting software. The worst thing I can say about JIRA is that it is designed to implement scrum and IMO scrum is cargo cult programming.
I would say it is the softwares fault though. Ever heard of "convention over configuration"? Jira is like the opposite of that idea. For a task management app, you need something more opinionated and less configurable I feel like. Something simpler that covers most use cases and doesn't try to cover literally everything cause that just makes it so complicated. Jira is the opposite of KISS as well.
I like JIRA, but you make a good point there. My company lets every team manage their project however they want. They go an extra mile to tailor and customize JIRA in whatever way each team "needs". But having over 100+ teams in my company has made projects a nightmare, I have to write very complex JQLs and filters just to get the results I need from all the projects I'm involved with. There's no pattern at all.