this post was submitted on 02 Feb 2024
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Oh yeah! They're constantly adding new features. Latest I've noticed and used is their AI Companion.
Tried it out with one of our managers. We shot the shit for 45-miuntes, got the transcript an hour later.
I was more than a little stunned. It caught all the highlights, mostly ignored the bullshitting talk, and provided a great summation of our meeting. I wouldn't expect a human to have done such a good job. It was kinda eerie.
And like KazuyaDarklight noted, Zoom is our complete phone system. We're not big enough for the call center options, but the integrations are there.