this post was submitted on 05 Aug 2024
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"We carefully selected a group of outside 'yes-men' to test our product on so we don't have to change anything and investors will love the results we show them but now we don't understand why real people don't like it"
I still think about the time when a major tech company reaches out directly to me to get my feedback on their product.
They found me from my LinkedIn, which states that I have over 15 years of experience in Software Development. And they were going to give me $100 for an hour of yammering, and I was eyeing a brand new video game, so I said yes.
To my surprise, the feedback was End User feedback. And for an hour, I answered their questions from my perspective as a technically experienced end user who will run commands and read developer documentation Instead of asking for help from a chat bot.
I'm not the average end user. If they're using my feedback, they're going to have a bad time!
I think about that whenever tech companies go, "We tested this with people and everyone loved it!"