this post was submitted on 24 Jul 2023
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Lemmy.world Support

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Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

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UI never displayed the 2FA pairing code nor recovery codes, now I'm locked out (lemmy.world)
submitted 1 year ago by mint_tamas@lemmy.world to c/support@lemmy.world
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Hi,

I tried enabling 2FA on my (first) account, but despite the UI saying it will display the code below, it didn't. I turned it off and saved the changes, but I guess that didn't work because now it won't let me in. I tried password reset and it does send me an email, but it won't let me in still without 2FA. Is there any way for me to get back my first account or is it lost forever?

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[โ€“] Dasnap@lemmy.world 3 points 1 year ago (1 children)

I had a similar issue when the servers were slow a few weeks back. Send an email to info@mastodon.world and they'll sort you out.

[โ€“] mint_tamas@lemmy.world 1 points 1 year ago (1 children)

Mastodon? Is that the right email?

[โ€“] Dasnap@lemmy.world 1 points 1 year ago

Yeah, they ran a Mastodon server before setting up a Lemmy server also. I'd email them from the email you created your user with and explain the situation.