Wait till ya hear about irl waiting rooms
this post was submitted on 07 Jan 2024
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God, can you imagine if we had to go to some sort of DMV-like building to wait in person for Comcast customer support?
People would starve.
They actually have those. Some are more like stores but a while back (maybe 8+years ago) it looked like a DMV if you needed to swap your hardware out. Long lines and terrible customer service
Where on earth did they have Comcast stores?
I remember taking equipment to a UPS store to return it.
Now they're called Xfinity stores but before it was more of the warehouse for a distribution center. This was in South Florida.
I have one in my town. It's less of a store and more like a quartermaster? You go in to drop off hardware you're returning, pick up new hardware, ask for a replacement remote, pay your bill. It's mostly just to avoid having to send things through the mail and all the trouble that can be in some years and areas.
It will typically be one per Comcast service center. So if you are in a semi rural area, it might be in the bugger city the next county over, or there might be a handful scattered across a large metro area. They also serve as the rally point for all their cable guys.
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Have you not been to one of these? I've had to go twice. It was awful.
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Just give me the option to mute the damn hold music so I can do other stuff while waiting for someone to answer.
Or at least put music we can dance to.
My problem with the hold music is that 90% of the time it's all choppy
Now Playing: A rustling bag of rocks and dead leaves
then suddenly AD BREAK
"We value your time. That's why we've placed you on hold for twenty minutes after forcing you to navigate through an AI menu for 15 minutes. Please continue to hold and we'll answer after your previous positive mood has vanished and you're furious. Allow us to tell you about our worthless website 900 times while you wait."
Or they stop the misic pause for 2 secs so you think someone has picked up then a shitty ass robot voice saying "thanks for holding but all of our agents are currently busy, please stay on the line" every 15 or 30 secs
No. All must suffer!
Google Pixel. Comes built in.
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If they're anything like the customers I deal with then they'll all be ready to murder each other after about 5 to 10 minutes
Hey, it means that I get bumped up in the queue...
Not sure if you work for a shitty company or just have shitty customers. Maybe both?
It's definitely a little of both lol
My condolences
It’s always the customers fault…
I smell retail on him. The stench is still strong on me after all.
I'm all ready ready to kill a motherfucker just thinking about this.
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"Has everyone else here just tried turning it off and turning it back on again?"
I kinda wished there was something like this the other day when my internet stopped working for no reason. "Did your internet stop working around 10 minutes ago too?"
ISPs usually have an outage map on their website. Of course that doesn't do you any good if you don't have Internet access. I just check on my phone.
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You have to solve the person before you’s problem before the next guy solves yours.
I've been in an online game lobby before, and it's not something I enjoy.
There was one time only in my life that I saw The Revolution of the Customers take one little step towards becoming a reality. I consider myself blessed that I was there to witness it.
I was in an airport during a holiday and a baggage handler's strike. I was happy to be patient, since I support the workers in fucking up the bosses and striking during an especially painful time, so I was just observing the chaos. Gate and ticket agents were dealing with customers and then going down and putting bags on the plane themselves. Flights were cancelled. People were flown to new airports without a seat assignment on their connecting flight, and then told at the new airport that they wouldn't be able to fly out for some indefinite period of time until the airline figured some new things out. I saw a little handful of people waiting for their bags at their destination make friends with each other, and break out a bottle of wine from one of someone's bags that had arrived, and they all sat around drinking from the bottle while they were waiting for the rest of their bags, which never arrived. General chaos. Like I say, I was fine, but some people were pissed and the employees who were there were clearly dealing with a mountain of logistical and emotional difficulties.
So, in the middle of this, we were all sitting at our gate and waiting, while the gate agent was slowly processing her way through the queue of angry people, when this dude stormed over to our little gate area and started yelling out to everyone at the top of his lungs.
"HEY! Are all you people waiting for flight 437?"
Someone indicated that we were.
"Well you're waiting at the wrong gate! It's B37! Do you wanna know how I know? Because that's MY flight! And I was waiting at the wrong gate too!"
"YOU!" he yelled, pointing at the gate agent like the finger of God. Everyone's eyes swiveled over to the poor woman standing at her little podium.
"You didn't tell them! Did you!?"
She indicated that she was about to make the announcement, and he cut her off.
"I KNEW IT!" he yelled. Turning away from her dismissively, he addressed the crowd, since he had their full attention. "Come on, everybody! Let's go to gate B37!"
And, completely alone, he stormed off through the airport towards B37.
After everyone had verified with the agent that yes, we should be at B37, we all sheepishly migrated over to where he'd told us to go. It was only an instant in time, but for that moment, I felt like I saw a glimmer of what could be. The full realization of self-government by the "going where they're told while employees organize everything" consumer class. And in an airport, the most restrictive of take-off-your-shoes-and-throw-away-your-water obedience places, no less.
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[countless smoke alarms across the globe scream in concert as every introvert melts their phones in unison]
Smoke detectors are so friggen annoying, they have horrible UX.
When the battery starts getting low they always chirp/beep starting in the middle of the night because that’s when it tends to be coldest which makes the battery slightly worse, so you get a horrible sleep and hit the snooze button because fuck finding the right battery at 3am.
Or you take the battery out and it fucking screams at you and continues chirping because it’s missing a battery and maybe you’ll forget and die on a fire while it’s powered down. But it’s 3 am, where the fuck do you find a store selling batteries that’s open?
The new ones are wired in, but they still drain the battery anyways, so they’re even more annoying to replace and still have all the same annoyances.
They say “test weekly” on the detector, so you go to do your test. It waits for you to press the button and then at full fucking volume beeps right at you. Sure, you know it’s loud enough for a fire, but it’s so fucking loud it physically hurts and scares the shit out of my pets.
Why haven’t these things gotten any better?
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Make it so that it connects you to 1v1s in cod4 on shipment. Winner moves ahead one place in the queue.
This would uncover a lot of corruption I think.
New battle royale just dropped
On the one hand, the thought makes me laugh. On the other hand, no, please let's not do this.
Phone call battle royal
May the person of patients win
This is a copied tweet. The original was posted by John Mayer in 2017: https://twitter.com/JohnMayer/status/915665811892609024
COD chat for boomers
Like in overwatch where you can do a skirmish or deathmatch whilst you queue for a match.
What is this, a gaming lobby for boomers?
Just warn us before we get transferred so we can say goodbye
YES, PLEASE DO THIS
I don't even want to talk to customer service (but will if I have to), I'm definitely not talking to anyone else stuck in the same situation
I would actually fucking love this
They should let everyone record their own phone calls.
Running custom firmware and having that option in my calls - and living in a jurisdiction that deals in "expectations of privacy" rather than this bullshit "two party consent" is a godsend.
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That’ll be 95 cents a minute, 45 cents for each additional minute.
Image Transcription: Twitter Post
Employee Tears, @EmployeeTears
They should let everyone on hold with customer service talk to one another.
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