this post was submitted on 07 Jan 2024
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Wait till ya hear about irl waiting rooms
God, can you imagine if we had to go to some sort of DMV-like building to wait in person for Comcast customer support?
People would starve.
They actually have those. Some are more like stores but a while back (maybe 8+years ago) it looked like a DMV if you needed to swap your hardware out. Long lines and terrible customer service
Where on earth did they have Comcast stores?
I remember taking equipment to a UPS store to return it.
Now they're called Xfinity stores but before it was more of the warehouse for a distribution center. This was in South Florida.
It will typically be one per Comcast service center. So if you are in a semi rural area, it might be in the bugger city the next county over, or there might be a handful scattered across a large metro area. They also serve as the rally point for all their cable guys.
I have one in my town. It's less of a store and more like a quartermaster? You go in to drop off hardware you're returning, pick up new hardware, ask for a replacement remote, pay your bill. It's mostly just to avoid having to send things through the mail and all the trouble that can be in some years and areas.
I live in the Midwest and we have one in a strip mall. It’s basically like a mobile carrier store (AT&T, T-Mobile, etc). A few backless benches, a few service desks, a “sleek” counter, walls and large TVs lined with advertisements as well as some products (Xfinity/Comcast does mobile phone plans now too so they have phones, smart watches, etc for display). You can also return your equipment there but it’s mostly for signing up for services and billing help I suppose.
Have you not been to one of these? I've had to go twice. It was awful.
Oh god, no. I didn't think they existed.
The building would burn down.