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How long have you run a shop?
Now that's two conversations you've avoided. Kudos for the irrelevant credentials check; if you were trying to avoid someone asking for yours, you've jumped the gun on that one too.
What didn't I answer? Why they assume? They don't assume, they just don't want you waiting. I thought I made that clear. If you're getting a tire rotation, brakes or an oil change, sure, nobody will mind if you wait. The way you're acting here, I wouldn't want you as a customer. It's pretty neat being able to fire customers in this business. It saves a lot of hassle. Have a great day.
Wtf? Lol