Technology

59143 readers

2907 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

976

Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

211 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] nucleative@lemmy.world 1 points 4 months ago (1 children)

An exceptionally well trained AI customer service has the potential to be amazing.

I only call or try to chat/email with customer service if something has gone way wrong - like outside the typical customer service capability of assistance.

If an AI can realize that my problem is human worthy and escalate it faster, that would save me time in the chat queue talking with someone who barely knows my native language.

Alas, AIs will be poorly trained, so the bad-english CS reps will still be right behind the AI interface waiting for me.

[–] Evotech@lemmy.world 6 points 3 months ago

It won't. It's a glorified faq