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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] Alpha71@lemmy.world 6 points 4 months ago (2 children)

No. What actually needs to happen is for companies to give GOOD FUCKING CUSTOMER SERVICE!!! Try getting ahold of a real person at Amazon for example. I ended up cold calling the delivery company that handles local deliveries to get a phone number to talk to an actual person.

The next time i called they had turned that number into a robo call center...

[–] bhamlin@lemmy.world 1 points 4 months ago

Are you crazy? That's expensive! Too expensive!!!

[–] Pringles@lemm.ee 1 points 4 months ago (1 children)

I never had issues with Amazon support. To be fair, the last time I needed support was over 4 years ago, but still. I got to chat with some real person relatively quickly who managed to address the issue swiftly.

[–] polle@feddit.org 1 points 4 months ago

Thats also my experience with amazon. The chat is actually amazing.