this post was submitted on 10 Jul 2024
976 points (98.8% liked)
Technology
59143 readers
2600 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The funny thing is that Apple chat support was a real person when I tried to create an account last week. Yes, they provided the normal directions to create and account which didn't work through their account creation website, through an iPad's settings, or whatever the third option was, but it was very clear it was a real human being.
Ended up finding a suggestion from reddit to go through iTunes and that worked. They use real people to provide the official directions that don't work!
Yeah, there are some things that have to happen on the phone (Account recovery is one, because it's a special department and most CS has no way to do anything. They can't even really do it in the store because they don't have the access.) But their chat isn't bad when I've had to use it.
I mean, real person isn't the bar I'd call 'minimum', a helpful real person is.
It sounds like they met one of those two, but the difference between an AI who can't help you and a real human who can't help you is pretty small: you still don't get what you're after either way.