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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] thurstylark@lemm.ee 41 points 4 months ago (2 children)

Already out there in certain ways. There's a restaraunt near me that uses an automated system to collect orders in the drive-thru, and puts them into the system incorrectly.

At least that's what seems to be its purpose, because it does that really well. That, and piss people off.

[–] jackie_jormp_jomp@lemmy.world 7 points 4 months ago

I've tried that system at a rallys and damn do I hate it. Miserable to talk to and it fucked everything up.

[–] BleatingZombie@lemmy.world 6 points 4 months ago

That sounds like what I want to do when working customer service