Technology

59598 readers

3495 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

976

Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

211 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] thurstylark@lemm.ee 41 points 4 months ago (2 children)

Already out there in certain ways. There's a restaraunt near me that uses an automated system to collect orders in the drive-thru, and puts them into the system incorrectly.

At least that's what seems to be its purpose, because it does that really well. That, and piss people off.

[–] jackie_jormp_jomp@lemmy.world 7 points 4 months ago

I've tried that system at a rallys and damn do I hate it. Miserable to talk to and it fucked everything up.

[–] BleatingZombie@lemmy.world 6 points 4 months ago

That sounds like what I want to do when working customer service