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[–] Apollo2323@lemmy.dbzer0.com 29 points 4 months ago (11 children)

The problem is not that Discord is used as a contact method the problem is that Discord chats are not indexable so if someone has a problem and gets solved its gets lost on the chat logs and its not like a forum.

[–] Daeraxa@lemmy.ml 2 points 4 months ago (8 children)

I think that is more of a comment on incorrect use of such a platform and it would be the same whether it was IRC or Matrix. I've put a more detailed response to another comment if you were interested - https://lemmy.ml/comment/11850496

[–] MangoPenguin@lemmy.blahaj.zone 8 points 4 months ago (7 children)

Discord requires an account to even view a server, and the layout for forum support style questions is not there.

[–] Daeraxa@lemmy.ml -1 points 4 months ago (2 children)

The same could be said of Matrix though, I don't think you can see a Matrix chat without an account either. Discord does have a forum layout... ish. It is pretty bad though and not something we use as a forum. It is used but really only as a way to separate topics in what would be a busy single chat area - more akin to something like Zulip. Even IRC channels tend to need you to connect with a nickname but unlike the others you can't see chat history without a bouncer set up and at that point you have basically made an account in all but name.

[–] Strykker@programming.dev 5 points 4 months ago (1 children)

Why are you even mentioning matrix? We don't want a chat server corpo or not, we want a real functional forum with topics and history and indexed by search engines, not a single chat log that disappears into the void after 24 hours of use.

[–] Daeraxa@lemmy.ml 0 points 4 months ago

I feel you haven't been reading what I've been saying if you are claiming a "single chat log". The whole point of what I'm saying is that there are various forms of communication that can be used in a project and the one I'm part of literally couldn't function with an async-only forum type setup. Chat is for temporary, transient communication. Forums (and by extension Lemmy/Reddit) are for longer form async discussions with defined topics. Both are valid as has been the case all the way back into the days of having both a mailing list and IRC channel for a project.

[–] MangoPenguin@lemmy.blahaj.zone 3 points 4 months ago* (last edited 4 months ago) (1 children)

Yeah matrix is even worse than discord for usability and finding things.

Just use a normal publicly readable and indexed forum like has been common for the last 30+ years, I don't understand the obsession with chat clients for this purpose.

[–] Daeraxa@lemmy.ml 0 points 4 months ago (1 children)

You know IRC has been used alongside mailing list for open source software communities and projects for literally decades right?

[–] Strykker@programming.dev 3 points 4 months ago (1 children)

But not in place of, no one is trying to say no chat clients ever, we just don't want only chat clients.

[–] Daeraxa@lemmy.ml 2 points 4 months ago

But... that is exactly what I've been saying since the start... If used correctly there is no need to instantly reject a project just because it uses Discord, or any other chat, as one of its options.

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