Steam

Quick reversal shows that community is proactive in recognizing good and bad actions, so that even if reviews flip to good again it can quickly become negative. So I don't think there is a need to hold off on changing reviews back to positive. Showing that the community is actively engaged is good to demonstrate.

I'm not saying they should be rewarded but the penalty should be removed. I'm not saying people should go give it a positive review if they didn't already have one, I do think the negative reviews should at least be removed. If Sony reneges then there will obviously be a huge backlash again and "we ain't gon get fooled again".

That's a valid point.

It's important that there's a benefit to them giving up something they wanted. If the reviews don't get better after they gave up forcing PSN, then Sony would have been better off keeping the requirement. Other companies would look at this situation, and think that once Sony made the initial mistake, they would have been better off doubling down instead of backing off.

You're wanting this to be an example of "don't make stupid corporate decisions or you'll get punished", but that I'm very confident that companies will still make stupid decisions because they're so out of touch they don't realize their ideas are stupid. Instead it's easier to get good results with situations like this if companies see that there's a way out: to do what the people want and get their review score back.