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Transparency on an issue with denied applications (beehaw.org)

submitted 1 year ago* (last edited 1 year ago) by Gaywallet@beehaw.org to c/support@beehaw.org

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Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] alyaza@beehaw.org 5 points 1 year ago* (last edited 1 year ago) (1 children)

we have been assuming this but that issue, at least, is less of one because we've never approved a user in less than 24 hours. if someone isn't approved though they'll literally have to infer that, whereas they generally won't need to if we approve them

[–] woteorin@beehaw.org 5 points 1 year ago (1 children)

Yeah. I figured that the rejection case is the more concerning one on the whole, but I figure some extra data points can't hurt.

~~Plus, I figure there'll probably be at least a couple of folks like me who weren't sure if it would be rude to try logging in after waiting a bit if they didn't receive anything, so seeing other folks encountering the same hiccup might be comforting. :P~~

[–] alyaza@beehaw.org 4 points 1 year ago

we do appreciate it a whole lot yeah. this kind of fucks up our whole system and has led to our first real backlog in users that we don't know what to do with, lol