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Transparency on an issue with denied applications (beehaw.org)

submitted 1 year ago* (last edited 1 year ago) by Gaywallet@beehaw.org to c/support@beehaw.org

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Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] Lionir@beehaw.org 20 points 1 year ago (5 children)

I.. did assume that. Oh... That's not good.

[–] JaeSuis@beehaw.org 12 points 1 year ago

Yeah, I only just discovered that I was accepted because of this post. 🤣

It's okay. I know stuff happens and that this place is actually ran by humans.

[–] Lycan@beehaw.org 11 points 1 year ago

When my application was accepted, I received an email letting me know.

[–] teruma@beehaw.org 11 points 1 year ago* (last edited 1 year ago)

~~+1 to not receiving an email on approval. Just waited and tried to login sometime later.~~

edit: I probably did not subit an email address when signing up.

[–] woteorin@beehaw.org 6 points 1 year ago

I just double-checked my spam filters real quick to be sure, but yeah. Nothing came through on the email I provided.

[–] luckless@beehaw.org 5 points 1 year ago (1 children)

I also did receive an email of acceptance personally. So I guess it's hit and miss...

[–] alyaza@beehaw.org 13 points 1 year ago* (last edited 1 year ago) (2 children)

we're checking now, because this is obviously a big problem if people aren't reliably getting the emails. no ETA on anything further, but this really helps us get an idea of where the problem might be and if it's on our end or on lemmy's, or a combination of both.

[–] HrBingR@beehaw.org 6 points 1 year ago (1 children)

To be fair submitting an email address when signing up is optional, so there’s a good chance people forgot to add an email address. I got an email once I was accepted.

[–] lamentforicarus@beehaw.org 8 points 1 year ago (1 children)

I added my email but never received anything (not in spam either). I just tried logging in to see if I was accepted. They say above it is a gmail error, which is what I use so other gmail users may be affected.

[–] HrBingR@beehaw.org 4 points 1 year ago

Ah I see, yeah I don’t use gmail so makes sense as to why I wasn’t impacted by this.

[–] Annies_Boobs@beehaw.org 4 points 1 year ago (1 children)

Hey there! FWIW I just signed up today and never received an email either. Not sure if it helps but I did use iCloud email relay for my sign up.

[–] alyaza@beehaw.org 3 points 1 year ago (1 children)

noted and passed on. you might have been caught in a weird transition period; a few of our emails are also still bouncing, although we think the bulk of it is solved.

[–] Annies_Boobs@beehaw.org 3 points 1 year ago

Thanks! Not complaining by any means just wanted to help troubleshoot. Excited to be here!