this post was submitted on 02 Mar 2024
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That "Discord" can be replaced with any IM platforms. Slack, Martix, Gitter, you name it. They are still hard to search. By no means I like the idea of using IM platforms as a support portal/community. I still think forums-like platforms are the best, yet I don't want to create another account to engage with a project that I use.
Github, Lemmy and Stack Exchange enables one account for multiple projects/topics, which I quite like. Or mailing lists. That can do as well.
Thanks for the clarification and I believe I misunderstood your original comment.
To add to your list there is an often underutilized feature of GitHub for discussions too.