145
Klarna says its AI assistant does the work of 700 people after it laid off 700 people
(www.fastcompany.com)
this post was submitted on 28 Feb 2024
145 points (97.4% liked)
Technology
59436 readers
3359 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
So "customer service" (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.