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ATT’s botched network update caused yesterday’s major wireless outage (arstechnica.com)

submitted 8 months ago* (last edited 8 months ago) by Wilshire@lemmy.world to c/technology@lemmy.world

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[–] autotldr@lemmings.world 4 points 8 months ago (1 children)

This is the best summary I could come up with:

AT&T said a botched update related to a network expansion caused the wireless outage that disrupted service for many mobile customers yesterday.

"Based on our initial review, we believe that today's outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," AT&T said on its website last night.

While "incorrect process" is a bit vague, an ABC News report that cited anonymous sources said it was a software update that went wrong.

The outage was big enough that the Federal Communications Commission said its Public Safety and Homeland Security Bureau was actively investigating.

The San Francisco Fire Department said it was monitoring the outage because it appeared to be preventing "AT&T wireless customers from making and receiving any phone calls (including to 911)."

The US Cybersecurity and Infrastructure Security Agency reportedly said it was looking into the outage, and a White House spokesperson said the FBI was checking on it, too.

The original article contains 323 words, the summary contains 164 words. Saved 49%. I'm a bot and I'm open source!

[–] db2@lemmy.world 14 points 8 months ago* (last edited 8 months ago) (1 children)

The outage was big enough that the Federal Communications Commission said its Public Safety and Homeland Security Bureau was actively investigating.

No single company should be big enough to cause that kind of problem.

[–] Donjuanme@lemmy.world 4 points 8 months ago

No single publicly traded company*. Anything that interferes with government services had better have competition for the availability of contracts to service public good/government entities