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How to use a smartphone. I got my 82YO mom a phone on my account and set it up for her. Walked her through using the appstore, installing and deleting apps, using voicemail, email, and texting. She rarely leaves home, so I put her on a metered data plan. Last month her WiFi gateway went out, and ATT replaced it. This month I got a huge data charge because she didn't reconnect her phone to the new gateway.
To be fair, ATT should have done that for her.
Or set up the new gateway with same creds. Ssid and password.
Yeah, that would have been the easiest thing to do and wouldn't have taken much time for the tech to do