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It's brutal. More draining than any other retail job I've worked, and I've been in warehouses, unloaded trucks. Especially near a airport or hospital some locations do business NONSTOP. And the customers? FIENDING for sugar and caffeine in the form of some obscure, brand new tiktok hack that uses ingredients we probably don't have in stock and is made the total opposite of how a reasonable person would want it. It's like any other job, a lot of people DO put in hard work and most of those get nowhere but burned out.
Thank you for what you do. On top of that there's cultivating the place's atmosphere, which isn't easy. I used to do homework and study at coffee shops all the time in college
Right back atcha - atmosphere is SO important to the higher-ups, and it really is a big challenge to maintain given the low pay, early mornings, demanding customers and scammy, if all-too-normalized business practices.
It's one of the few times I'll agree with a higher-up's priorities. There's a very significant difference between a fast, bustling coffee shop atmosphere and a laid back one. The former makes me think of an airport or mall kiosk -- or most Starbucks, honestly. You go in, you get your drink, you get out.
The laid back, homey atmosphere is definitely my favorite though. That's where you can actually catch up with friends or play a board game, read a book, or get homework/work/studying done.
And a big part of that is you guys. It's a nice surprise when a barista at the place I usually go to recognizes me and knows what I want to order. Or they'll strike up a conversation or tell me that technically, the butterbeer latte can be ordered year round.
You guys are some of my favorite people :). Don't let haters talk you down.