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Eating Disorder Helpline Disables Chatbot for 'Harmful' Responses After Firing Human Staff (www.vice.com)

submitted 1 year ago by alyaza@beehaw.org to c/news@beehaw.org

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[–] alyaza@beehaw.org 8 points 1 year ago

On Monday, an activist named Sharon Maxwell posted on Instagram, sharing a review of her experience with Tessa. She said that Tessa encouraged intentional weight loss, recommending that Maxwell lose 1-2 pounds per week. Tessa also told her to count her calories, work towards a 500-1000 calorie deficit per day, measure and weigh herself weekly, and restrict her diet. “Every single thing Tessa suggested were things that led to the development of my eating disorder,” Maxwell wrote. “This robot causes harm.”

[...]

NEDA’s initial response to Maxwell was to accuse her of lying. “This is a flat out lie,” NEDA’s Communications and Marketing Vice President Sarah Chase commented on Maxwell’s post and deleted her comments after Maxwell sent screenshots to her, according to Daily Dot.