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Support from AliExpress is quite good. They don't take any bullshit from their sellers and often refund at least a partial amount of your purchase.
I think I got 30% back once because the wrong color was delivered.
The biggest issue is that they tend to fake delivery time by switching around old tracking numbers. If you want something quick, I really wouldn't recommend it.
That's probably one of the worst things you could buy on there. They're all Tuya devices, which are basically Chinese spying devices.
I did end up getting a 50% refund for not sending it back, just bs that the seller can get away with hiding reviews like that.