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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time (www.businessinsider.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

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[–] Uncle_Bagel@midwest.social 5 points 11 months ago (2 children)

I'm 28 and i can barely figure out how to order from the stupid kiosks at McDonald's. It took my brither and I ages to figure out how to order a breakfast meal with a mocha in a road trip, and after a lot of arguing and swearing i still didnt end up with the meal i wanted. I should have just used the bathroom and used the drive through because the attendant actually understands how to use the system.

[–] circuscritic@lemmy.ca 6 points 11 months ago

Sure, youth and/or technical experience isn't going to magically overcome poor UI, bad software design, and shitty voice implementation.

[–] echodot@feddit.uk 3 points 11 months ago* (last edited 11 months ago) (1 children)

Oh yeah I hate the way it works. If you want a meal, you actually have to choose the option for a meal. You can't just choose the individual items that make up a meal. If you do that, it doesn't work and you have to delete them all and start again.

On the Domino's website though, if you do that, it notices that's what you've done and just automatically changes it to a meal.

But it does work exactly the same way on the website. So most people are used to its crappy design by now.

[–] brbposting@sh.itjust.works 2 points 11 months ago (1 children)

You can't just choose the individual items that make up a meal. If you do that, it ~doesn't work and you have to delete them all and start again~ makes the franchisee an extra $2 profit!

Cha-ching!

[–] echodot@feddit.uk -1 points 11 months ago (1 children)

But McDonald's are the ones who make the interface. So there's no reason for them to want the franchise to make more money. So I think it's just a matter of crappy design.

[–] brbposting@sh.itjust.works 1 points 11 months ago (1 children)

Maybe for the 5% of locations which are company owned? And to satisfy franchisees, who probably already like that people who order items separately at the registers pay more (provided employees don’t help out and combine them).

Their mobile app is hands down the most advanced in the US fast food space, so they def have the tech know how.

But definitely just speculating :)

[–] Uncle_Bagel@midwest.social 2 points 11 months ago

I'm 100% never going to download an app for a restaurant. I atopped getting my free World Series Taco from Taco Bell the year they required the app.