this post was submitted on 08 Dec 2023
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HP misreads room, awkwardly brags about its “less hated” printers | Opinion: HP's printer business practices have infuriated users for years.::Opinion: HP's printer business practices have infuriated users for years.

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[–] GreyEyedGhost@lemmy.ca 6 points 11 months ago

I have an HP laser printer at work. When you run out of paper it tells you to load paper. Fair enough. After you load the paper, it asks you which type of paper you loaded, as if people change the paper they put in their printer. EVERY. SINGLE. TIME. So, if you just hit okay like with every other printer that has stopped because it ran out of paper, you get sent down this rabbit hole of printer settings displayed on a screen that is barely big enough to show the options given, to be navigated by some poor user who just wants his report.

You can skip all those steps if you ignore everything you've ever learned about loading paper into a printer in the middle of a print job, and just hit the 'x' button. No, it doesn't cancel the job like on every other printer in the world, it just keeps the paper settings you've been using for the last 5 years.

I also have a Brother laser printer at home.