this post was submitted on 06 Dec 2023
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Thomas 🔭✨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)
submitted 11 months ago by PoseidonsWake@lemmy.world to c/technology@lemmy.world
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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] NAK@lemmy.world 82 points 11 months ago (2 children)

https://en.m.wikipedia.org/wiki/Non-repudiation

Legally you have to be able to prove someone received a thing. It's why you get served when you're sued. An agent physically hands you the complaint (or whatever they're called). If the papers were put in the mail the person being sued could say they never received them.

[–] DeadlineX@lemm.ee 3 points 11 months ago (2 children)

Couldn’t the same be said about the TOS updates though? Would they not need to prove it was delivered?

[–] Uncle_Bagel@midwest.social 22 points 11 months ago

Exactly. That's why an email saying you are losing your rights unless you opt out is invalid. You cant prove that i ever saw/received that email

[–] NAK@lemmy.world 7 points 11 months ago

That's the whole point. They can force you to agree to updated TOS before they allow you to access their app.

[–] Kbobabob@lemmy.world 1 points 11 months ago (1 children)

Can't you trace an email and prove it was delivered? Even mail you sign for only proves you received it, not that you opened it.

[–] NAK@lemmy.world 1 points 11 months ago

No. You can confirm the server received it. That's different from a user opening it and reading it