this post was submitted on 29 Nov 2023
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Mildly Infuriating
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They keep a record of complaints as part of their CAPA. Any food related issues should always be reported, helps quality dept.s push for more funding.
And then the quality department uses those complaint printouts to level their wobbly tables in the cafeteria.
Quality hasn't printed out complaint reports since the 90s in most places. But, yeah about the same impact by the end of the day..or quarter.
Because the reports go unheeded by management until it costs them money, at which point the quality department get their arses kicked for not fixing the problem that management ignored.
So what exactly is their phone number and address to direct complaints and feedback to?
Look at back of product. Often it'll have someoney like, "If you have any questions or weren't fully satisfied call this number. ". Or it might be on their site now.
Should be pretty easy to find on their packaging or website, as it looks like someone else here pointed out :) Also, we can't tell what the hell it is so not sure how you could think we could tell ya.. :)
Oh I thought you meant there was one point of contact for such things, like we have the "better business bureau" or the FCC federal communications commission, or the FDA etc.
The better business bureau isn't a government agency.
BBB is mostly just Yelp for boomers.
The BBB is a non-profit company that only has as much power and influence as given them by the public. Tell me, do you check the BBB often to decide on how you spend your money? No one else does either! The BBB is about as toothless as they come. FCC like you said..nothing to do with this. FDA would be who you would contact if the product required recall such as was 'adulterated' and made you sick. Or I guess if you could prove the company didn't follow FDA GMP's. I guess if you want to try to tattle you could find out what quality and food safety schemes they follow. This is 'sometimes' proudly displayed on their website. You are looking for SQF, AIB, BRC as those are the big 3 GFSI schemes right now. Lol I am giving you waaay too much info probably. Anyway..there isn't a manager you can ask to speak to on this one. It's report it to them, or possibly their certifying GFSI body (which will probably get you nowhere).
okay well one time a company was being scammy on me so I told them I would report them to the better Business bureau and they backed off.