this post was submitted on 11 Nov 2023
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[–] almightyGreek@lemmy.world 33 points 1 year ago (1 children)

If they don't have support, how do they know what's a frequent question?

[–] Lichtblitz@discuss.tchncs.de 3 points 1 year ago

FAQs are just a format of writing. They are usually what developers/managers want to communicate and not necessarily what happens in support.