this post was submitted on 27 Oct 2023
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Have you found any other decent online-centric banks to switch to? I've been wanting to switch away from ONE for pretty much the reasons you listed, but through a basic search I didn't see anything else to was too appealing to me.
And the 2FA thing is ridiculous, at one point they didn't actually have the email option (or it was very well hidden) - had a bit of a rough month at some point and wasn't able to pay my phone bill which got it suspended, I also happened to have my card locked and got kicked out of the app so... I couldn't unblock my card to pay the phone bill, which I needed to get the 2FA code to login in... Ended up having to reach out to support and they were able to show me how to request a 2FA code over email.
This wouldn't even be a problem with most sites because I always use TOTP/Webauthn via my Yubikey when I have the option, and for something as critical as my bank account I really do not want SMS/Email to be an option for 2FA (I get why they have it, but I'd like to be able to turn it off for my account).
Interesting, I will have a look at them - thanks!