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Same with all of the tech industry. We have some amount of experience to rely on with how to troubleshoot things, but almost every problem we face is something new to everyone, at least the specifics. We just learned how to figure it out faster than average and happen to actually get some amount of satisfaction out of making and/or fixing stuff.
i've handled some level of helpdesk support over the past 20 years..
till this day, i discover something new that i've never come across before. granted, some of it has to do with the newer versions of windows and mobile devices but just whenever i figure i've seen it all, something new comes up almost every day