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[HELP] (discuss.tchncs.de)

submitted 1 year ago by babadashi@discuss.tchncs.de to c/lemmytips@discuss.tchncs.de

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Hi all,

I accidentally used the same email address to sign up to another Lemmy instance, and I haven't received the email to verify my account. I tried logging in with the credentials I signed up with and nothing happens.

Does anyone know if it's possible to sign up with the same email address on different instances? I've tried using the contact support but I'm getting a 502 Bad Gateway.

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[–] Rescuer6394@feddit.nl 3 points 1 year ago (1 children)

yes it is.

most likely there is nothing wrong with your registration, that instance is just overloaded / manual approval.

try a different one maybe?

bonus, on most instances you don't even need an email to register.

[–] babadashi@sh.itjust.works 1 points 1 year ago (1 children)

Hi, thanks for replying.

I managed to get access to the account but I've encountered a new problem.

When first opening my account, before the email issue, I was going through the settings and checked 2FA at the bottom of the page. Nothing happened so I reloaded the page and deselected the option as no code, QR, etc., was appearing to enter into my authenticator app. After double checking the option wasn't selected, I tried logging in again on another browser and it asked me for a 2FA token.

I've read some people have had luck resetting their password but after a few attempts that hasn't worked for me.

Is there anything that can be done without contacting support? I've tried doing so through the button at the top of https://join-lemmy.org/ but it give me a 502 Bad Gateway.

Any ideas would be really appreciated.

[–] Rescuer6394@feddit.nl 3 points 1 year ago (1 children)

for support you need to contact the admin of your instance. there is no 'lemmy support'.

also, don't use 2FA, idk if it got better but there was a time where a lot of people lost their account because the instance glitched and 2FA was reset.

just use a bitwarden generated password ~20 chars and it is ok.

another advice, if you messed up an account, create another and leave the older. i don't think the admins have the tooling to restore 2FA or reset your password.

[–] babadashi@sh.itjust.works 2 points 1 year ago (1 children)

Yeah, I use BitWarden, I didn't actually mean to set 2FA cos I had a feeling to not mess with any settings after I made an account, but it seems switching it on and off again kept it enabled for some reason.

Oh well, thanks for the heads up and advice, I appreciate it

[–] Paragone@discuss.tchncs.de 1 points 1 year ago

Check your spam-folder, too:

a registration-email ended up in there!

( :