this post was submitted on 03 Sep 2023
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It’s less about what they implement, and more about what their users who have clout expect. My regional bank is far more responsive to customer feedback than, for example, Bank of America. As for governments there’s all sorts of bureaucracy I can push on with not a lot of resources. It’s not accessible to everyone but organizations don’t need all that much prodding to respond anyway
Salesforce dictates what they support now, not on what people want. If an entity implements it, they can use the put of the box functionality or pay to have it customized to increase accessibility, security and support.
That’s fine, I will continue to use websites that work for me and when they don’t I will complain