this post was submitted on 28 Aug 2023
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338
E-Bike Industry Blames Consumers For Fires In Effort To Undermine ‘Right To Repair’ Laws (www.techdirt.com)
submitted 1 year ago by Remontoire@lemmy.world to c/technology@lemmy.world
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Countless companies and industries enjoy making up scary stories when it comes to justifying their opposition to making it easier to repair your own tech. Apple claims that empowering consumers and bolstering independent repair shops will turn states into “hacker meccas.” The car industry insists that making it easier and cheaper to repair modern cars will be a boon to sexual predators.

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[–] PeachMan@lemmy.one 4 points 1 year ago (2 children)

That's pretty shitty. They're probably talking internally about the fuse as if it's some type of tamper seal. But fuses blow sometimes, they're literally sacrificial. So somebody has told their support techs that anyone with that fuse blown has tampered with their battery and they're just repeating that line to customers (some guilt of tampering, some innocent).

Or maybe you just got unlucky with a dumb support tech. If that's widespread, they deserve to get sued.

[–] Mystech@lemmy.world 4 points 1 year ago

Apparently some earlier models of their batteries had a user accessible hatch to change fuses, so I'm inclined to think they intentionally moved from a repairable to non-repairable model.

[–] anlumo@lemmy.world 0 points 1 year ago (1 children)

A blown fuse there is a pretty good indicator that the wrong kind of charger was used, which actually warrants a warranty loss.

[–] PeachMan@lemmy.one 2 points 1 year ago* (last edited 1 year ago)

Either that or a small power surge happened. Or the battery was defective. There are multiple things that could blow that fuse, and having a blanket "blown fuse = voided warranty" policy is stupid.