this post was submitted on 07 Aug 2023
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My only counter argument is that the verge article should also have stuck to the failures/defect, and either not mentioned their own dataloss, or at least mention possible mitigation strategies. I understand not everyone can do proper backups, but the verge can, and they should lead by example.
As for a comment on the actual drive defect, this is probably one of those cases where you want to insist on a refund. If the problem is as widespread as claimed, then getting a new defective drive doesn't really help. WD/sandisk should just be recalling and refunding all devices. It's odd that tech stuff never seems to have recalls in the same way that cars do? They seem to just rely on individual RMAs.
Aren't usually recalls mostly for cases where it would cause personal injuries and as such the damages to the company are far bigger than not doing the recall.
Yeah it's probably a risk/damages calculation. But imagine if WD had simply recalled all affected devices. Might mitigate some of the PR damage?