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One time an order got messed up but the cashier couldn't fix it so the manager came and fixed it. The other two times it was because an employee was great and I wanted to let their boss know.
One time it didn't work out so well was when I was trying to cancel my T-mobile home Internet: Their support is a dumpster fire and I had to threaten a chargeback before they actually cancelled my service. Except they lied about it and didn't cancel my service, they told me I had to go into the store and the store told me they couldn't do anything for me. Fucking garbage.