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Yup. I’m quite mild-mannered (or so I believe).
Bank signed up my grandmother for a service she couldn’t possibly use. Called customer care, they gave her useless response. Drove with her, customer care agent was busy chatting with a friend, and there was a long queue of people with complaints. Walked (at least I did, grandma was in crutches) to the branch manager’s office. I didn’t ask to see the manager, I asked where his/her office was. Walked in (without the courtesy of knocking), aired grandma’s frustrations (albeit mixed in with mine). Matter was resolved in less than 5 minutes. Didn’t care to know how the customer service agent was reprimanded.
It’s one of the few times I remember being out of character, apart from the avocado incident (irrelevant here).
Well, we need to know about the avocado incident. You can't leave us all hanging like that.
That sounds like my old bank, the one I closed all my accounts and services with and moved to my current bank when they turned down my mortgage application. Never looked back