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There's nothing VR would give you that streaming video like FaceTime gives you. A smartphone is better because they can point it at things they couldn't reach if they had a headset on.
Just video call and have them point with one hand while holding their phone with the other.
I'm guessing you haven't tried to do it. I can spend twenty minutes trying to read something my father-in-law needs help with over video chat. From his "and how do I turn the back camera on?", to my "no back a bit and left. The other left", and the classic "you turned off your video, let me call you back" because it's faster than guiding him on how to turn it on while he swears that he didn't press anything.
I've done it a few times. It's not the best but vr would be far worse.
Do you think "how do I turn video back on?" would be easier in VR? You have obviously never used VR.