this post was submitted on 23 Jul 2023
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In a response to a post from the AntiDRM Twitter account, Ubisoft Support has clarified that users who don’t sign in to their account can potentially lose access to Ubisoft games they’ve purchased. The initial post from AntiDRM featured a snippet of an e-mail sent to a user from Ubisoft notifying them that their account had been temporarily suspended due to inactivity and warning that it would be closed permanently in 30 days. Responding to the ominous e-mail, the Ubisoft Support Twitter account stated “We certainly do not want you to lose access to your games or account” and noted that account closure could be avoided by signing in to the account again.

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[–] Chozo@kbin.social 10 points 1 year ago (1 children)

I wouldn’t be surprised if they can even let it expire by simple deciding to no longer support it.

That's one thing, and that's an acceptable risk everyone takes when buying from an online storefront, IMO. Eventually, they're going to stop supporting that, and we all kind of accept and agree to that. But this is them cutting off your access because you haven't played recently. They're not dropping support for the games in question, so this feels a bit unwarranted. What does it actually cost them to store your game license and save file? Is that cost really offset by the price of the games, themselves?

And what do you think will happen if their license servers ever go offline?

If Google Stadia is to be considered precedent, they refunded every purchased game and DLC when they shut down their service earlier this year. I should hope that a similar offering is made from other storefronts should they ever decide to cease operations.

[–] ampersandrew@kbin.social 5 points 1 year ago (1 children)

Eventually, they're going to stop supporting that, and we all kind of accept and agree to that.

The hell we do. I've stopped buying games that disappear when some server somewhere goes offline.

[–] cloaker@kbin.social 4 points 1 year ago (1 children)

You accept it by participating. You don't participate, therefore the comment wasn't referring to you.

[–] ampersandrew@kbin.social 3 points 1 year ago (1 children)

I was simultaneously saying that we don't "all" participate, as well as encouraging others to do the one thing we can to stop the practice.

[–] cloaker@kbin.social 2 points 1 year ago (1 children)

The comment was referring to people who do participate though. If I make a comment about Australians Americans aren't supposed to comment their disagreement

[–] ampersandrew@kbin.social 2 points 1 year ago (1 children)

That's retroactively deciding your audience. Once again, I'm highlighting that it's not our only option to endorse the practice, whereas the language of the comment I replied to implied that it is.

[–] cloaker@kbin.social 1 points 1 year ago (1 children)

No, it's not. The original comment was specifically referring to it being a risk you accept when buying off steam etc. You accept that by participating. You can protest outside the system but your comment is entirely wrong.

[–] ampersandrew@kbin.social 1 points 1 year ago (1 children)

Not every game on Steam has DRM, let alone a server dependency.

[–] cloaker@kbin.social 1 points 1 year ago (2 children)

Steam is naturally a DRM. Offline mode works for I think a month before you're locked out of your games.

[–] ampersandrew@kbin.social 2 points 1 year ago (1 children)

Not all. Steam has DRM that developers don't have to use. Once the game is downloaded, it may not even check with Steam again to see if you own the game, even letting you launch the game when Steam is closed or uninstalled. It's not inherent to all Steam games.

[–] cloaker@kbin.social 2 points 1 year ago

Apologies, you are correct. In that case you are right.

[–] ampersandrew@kbin.social 1 points 1 year ago

Not all. Steam has DRM that developers don't have to use. Once the game is downloaded, it may not even check with Steam again to see if you own the game, even letting you launch the game when Steam is closed or uninstalled. It's not inherent to all Steam games.