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“I Don’t Want to Die”: Needing Mental Health Care, He Got Trapped in His Insurer’s Ghost Network
(www.propublica.org)
this post was submitted on 08 Sep 2024
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Health Net is one of Centene's companies and they pull this crap and worse every single day.
Health Net's provider lists includes a huge number of ghost providers. In my case even the ones that were real were the wrong kind of specialists. Heath Net insisted I go to these providers despite the fact they couldn't help me and refused to see me.
I ended up having to regularly make a 220 mile trip to get the healthcare I needed.
It gets worse. Health Net regularly refused payment for services that were covered under their policy. I easily spent 10 hours a week on the phone trying to get legitimate claims paid by this horrible company. The first 45 minutes of the calls were spent trying to get past their first line "customer service" people to someone who could actually deal with the problem. Health Net repeatedly refused coverage on DME that they had previously paid for and said the previous approvals were a mistake. They weren't.
Health Net even refused payment for a visit to specialist after they had provided pre-approval for the visit in writing. It took seven months and probably 20 hours on the phone before the crooks paid the bill.
Centene and their subsidiaries should be shut down and their executives should be in prison.