this post was submitted on 01 Sep 2024
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Thanks for the detailed reply. I totally see your point about people not calling 911 when there’s an actual emergency, or calling the wrong number, and that resulting in a delay to first responders being notified in a critical situation. Obviously not a dispatcher myself, but have spent some time working with them, and I would say that most of them would echo your sentiments. I’ve heard some funny stories though of people calling 911 for the most inappropriate reasons - lost dogs, car won’t start (was in caller’s garage, not like they were stranded in a blizzard or something). My favorite was an elderly man who apparently called 911 because his computer was being “hacked”, sounded like he got one of those scam calls. That one made me pretty proud of the security awareness training we did for county employees.
Another thing that just occurred to me, is that if we harp on people too hard about only calling 911 when it's a "real" emergency, they start getting paranoid and are reluctant to call sometimes when they really should call
I've seen it happen in person, one time I was over my friend's house and we had a short but really intense storm roll through. We look outside and a big tree on his property is leaning and very obviously about to fall over the road and probably take down some wires.
He starts talking about calling the township and the electric company and like 3 other agencies to get it taken care of and starts looking up phone numbers.
And I'm there telling him to just call 911. I get about 50 calls just like that every time there's a storm, it's not a big deal- you know your address, your cross streets, what town you live in, you're not a moron and not freaking out and can explain the issue intelligibly and succinctly, so you're better than like 70% of the calls I get on any given day, the entire call will last you like 30 seconds. We have all the contact info to get anything we need out there to deal with it and can do it blindfolded because we do it every time there's a storm.
And even with a 911 dispatcher, standing there telling him to just call 911, he was really reluctant to do it because to him it wasn't a "real emergency"
And of course everyone has a different threshold for what a "real" emergency is. I'll get people calling in cool as a cucumber to calmly report that their daughter just got stabbed like it's something that just happens to them every other Tuesday, and I'll get people losing their minds like it's the end of the world as we know it because some road construction is too loud (and of course that same person would probably call in just as angry that there's a pothole in the road and they're angry it hasn't been fixed yet)
I have a thousand other stupid reasons people called, some came in on non emergency lines, some on 911, and just as many stories of people who called in actual emergencies on a non emergency line for one reason or another.