Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
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I love telling whiny users who claim they've always had "this" problem that I cannot fix what I do not know is broken. If there's no ticket, then nothing is broken, so quit your whining.
Don't you just love when a user submits a ticket that's "super urgent, this is preventing me from doing my job!" and when you ask how long it's been happening: "Oh, about a month"
My personal favorite is the people that say it is a hair on fire emergency but then you can never get a hold of them to fix the problem.
That’s because nobody helped when their hair was on fire, and now they’re dead.